In line with government guidelines we wish to confirm that we are now conducting face to face appointments again. We applied our COVID-19 risk governance framework including a risk assessment to identify the most appropriate ways to keep employees and customers safe. We also operate a “COVID-19” secure environment.
Please note that our Financial Consultants continue to follow government guidelines. We are able to conduct appointments via the phone.
Any customer who has an appointment booked who wishes to change/cancel/rebook for a phone appointment can do so by calling 01392 453 597 or email firstname.lastname@example.org We are unable to conduct face to face appointments.
Please note that it may take us longer to respond to your enquiries than would otherwise be the case. Please bear with us.
For customers who have already applied for a mortgage, we are pleased to confirm that our central mortgage progression team continue to operate within the government guidelines. They will be working closely with all parties concerned with the aim to move your mortgage application forward as planned.
We hope that this information has proved useful and we will, of course, be continuing to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.
Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your family, well in the weeks to come.