Making a complaint

If you wish to register a complaint, please contact us:

In writing:

Complaints Department,
First Complete Limited,
Newcastle House,
Albany Court,
Newcastle Business Park,
Newcastle upon Tyne,
NE4 7YB.

By phone:

Telephone: 0191 233 4685

By email:

compliance@first-complete.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Full details of the F.O.S. can be found on its website at www.financialombudsman.org.uk.